SolarWinds Service Desk

SolarWinds Service Desk Data Integration with Snowflake

With Portable, integrate SolarWinds Service Desk data with your Snowflake warehouse in minutes. Access your IT service management (ITSM) platform data from Snowflake without having to manage cumbersome ETL scripts.

The Two Paths to Connect SolarWinds Service Desk to Snowflake

There are two ways to sync data from SolarWinds Service Desk into your data warehouse for analytics.

Method 1: Manually Developing a Custom Data Pipeline Yourself

Write code from scratch or use an open-source framework to build an integration between SolarWinds Service Desk and Snowflake.

Method 2: Automating the ETL Process with a No-Code Solution

Leverage a pre-built connector from a cloud-hosted solution like Portable.

How to Create Value with SolarWinds Service Desk Data

Teams connect SolarWinds Service Desk to their data warehouse to build dashboards and generate value for their business. Let’s dig into the capabilities SolarWinds Service Desk exposes via their API, outline insights you can build with the data, and summarize the most common analytics environments that teams are using to process their SolarWinds Service Desk data.

Extract: What Data Can You Extract from the SolarWinds Service Desk API?

SolarWinds Service Desk is a IT service management (ITSM) platform used for IT asset management and service desk management.

To help clients power downstream analytics, SolarWinds Service Desk offers an application programming interface (API) for clients to extract data on business entities. Here are a few example entities you can extract from the API:

  • Assets
  • Clients
  • Companies
  • Departments
  • Locations
  • Manufacturers
  • Models
  • Rooms
  • Tickets

You can visit the SolarWinds Service Desk API Documentation to explore the entire catalog of available API resources and the complete schema definition for each.

As you think about the data you will need for analytics, don’t forget that Portable offers no-code integrations to other similar applications.

Regardless of the SaaS solution you use, it’s important to find a IT service management (ITSM) platform with robust data available for analytics.

Load: Which Destinations Are Best for Your SolarWinds Service Desk ETL Pipeline?

To turn raw data from SolarWinds Service Desk into dashboards, most companies centralize information into a data warehouse or data lake. For Portable clients, the most common ETL pipelines are:

  1. SolarWinds Service Desk to Snowflake Integration
  2. SolarWinds Service Desk to Google BigQuery Integration
  3. SolarWinds Service Desk to Amazon Redshift Integration
  4. SolarWinds Service Desk to PostgreSQL Integration
Common Data Warehouses
Common Data Warehouses

Once you have a destination to load the data, it’s common to combine SolarWinds Service Desk data with information from other enterprise applications like Jira, Mailchimp, HubSpot, Zendesk, and Klaviyo.

From there, you can build cross-functional dashboards in a visualization tool like Power BI, Tableau, Looker, or Retool.

Develop: Which Dashboards Should You Build with SolarWinds Service Desk Data?

Now that you have identified the data you want to extract, the next step is to plan out the dashboards you can build with the data.

As a process, you want to consume raw data, overlay SQL logic, and build a dashboard to either 1) increase revenue or 2) decrease costs.

Replicating SolarWinds Service Desk data into your cloud data warehouse can unlock a wide array of opportunities to power analytics, automate workflows, and develop products. The use cases are endless.

Now that we have a clear sense of the insights we can create, let’s compare the process of developing a custom SolarWinds Service Desk integration with the benefits of using a no-code ETL solution like Portable.

Method 1: Building a Custom SolarWinds Service Desk ETL Pipeline

To build your own SolarWinds Service Desk integration, there are three steps:

  1. Navigate the SolarWinds Service Desk API documentation
  2. Make your first API request
  3. Turn an API request into a complete data pipeline

Let’s walk through the process in more detail.

How to Interpret SolarWinds Service Desk’s API Documentation

When reading API documentation, there are a handful of key concepts to consider.


There are many common authentication mechanisms. OAuth 2.0 (Auth Code and Client Credentials), API Keys, JWT Tokens, Personal Access Tokens, Basic Authentication, etc. For SolarWinds Service Desk, it’s important to identify the authentication mechanism and how best to incorporate the necessary credentials into your API requests.

Each request to the Web Help Desk REST API requires authentication. You can use the following authentication methods:

  • Authenticating with username/password combination
  • Authenticating with the user (Tech) API key
  • Authenticating with the username and the application API key combination
  • Authenticating with a temporary session key


It’s important to identify the SolarWinds Service Desk API endpoints you want to use for analytics. Most APIs offer a combination of GET, POST, PUT, and DELETE request methods; however, for analytics, GET requests are typically the most useful. At times, POST requests can be used to extract data as well.

For SolarWinds Service Desk, the tickets endpoint is a great place to get started.

Request Parameters

For each API endpoint you would like to use for analytics, you need to understand the method (GET, POST, PUT, or DELETE) and the URL, but there are other considerations to take into account as well. You should look out for pagination mechanics, query parameters, and parameters that are added to the request path.

When requesting lists, the limit and page parameters can be used to batch results. Alternatively, the batchSize and batch parameters can be used in place of limit and page.

Some API endpoints require that the URL route contain unique identifiers from a prior API response.

For instance, you may require a ticket_id returned from another API in order to update specific ticket information.

How Do You Call the SolarWinds Service Desk API? (Tutorial)

  1. Follow the instructions above to read the SolarWinds Service Desk API documentation
  2. Identify and collect your credentials for authentication
  3. Pick the API resource you want to pull data from
  4. Configure the necessary parameters, method, and URL to make your first request (e.g. with curl or Postman)
  5. Add your credentials and make your first API call . Here is an example request using curl (without real credentials):
curl GET 'https://localhost/helpdesk/WebObjects/Helpdesk.woa/ra/Tickets/group?apiKey=TOKEN'

How Do You Maintain a Custom SolarWinds Service Desk to Snowflake ETL Pipeline?

Making a call to the SolarWinds Service Desk API is just the beginning of maintaining a complete custom ETL pipeline.

Here is a getting-started guide to building a production-grade pipeline for SolarWinds Service Desk:

  • For each API endpoint, define schemas (which fields exist and the type for each)
  • Process the API response and parse the data (typically parsing JSON or XML)
  • Handle and replicate nested objects and custom fields
  • Identify which SolarWinds Service Desk fields are primary keys and which keys are required vs. optional
  • Version control your changes in a git-based workflow (using GitHub, GitLab, etc.)
  • Handle code dependencies in your toolchain and the upgrades that come with each
  • Monitor the health of the upstream API, and —when things go wrong— troubleshoot via the status page, reach out to support, and open tickets
  • Handle error codes (HTTP error codes like 400s, 500s, etc.)
  • Manage and respect rate limits imposed by the server

We won’t go into detail on all of the items above, but rate limits are a great example of the complexity found in a production-grade data pipeline.

If you don’t respect rate limits, and if you can’t handle server responses (like 429 errors with a Retry-After header), your pipeline can break, and analytics can become out-of-date.

What Are the Drawbacks of Building the SolarWinds Service Desk ETL Pipeline Yourself?

You can probably tell at this point that there is a lot of work that goes into building and maintaining an ETL pipeline from SolarWinds Service Desk to your data warehouse.

If you want less development work, faster insights, and no ongoing responsibilities, you should consider a cloud-hosted ETL solution.

Let’s walk through the setup process for a no-code ETL solution and its benefits.

Method 2: Using a No-Code SolarWinds Service Desk ETL Solution

No-code ETL solutions are simple. Vendors specialize in building and maintaining data pipelines on your behalf. Instead of starting from scratch for each integration. Companies like Portable create connector templates that can be leveraged by hundreds or thousands of clients.

Step-By-Step Tutorial for Configuring Your SolarWinds Service Desk ETL Pipeline

Off-the-shelf ETL tools offer a no-code setup process. Here are the instructions to connect SolarWinds Service Desk to your cloud data warehouse with Portable.

  1. Create an account (no credit card required)
  2. Add a source —search for and select SolarWinds Service Desk
  3. Authenticate with SolarWinds Service Desk using the instructions in the Portable console
  4. Select Snowflake and authenticate
  5. Set up a flow connecting SolarWinds Service Desk to your analytics environment
  6. Run your flow to replicate data from SolarWinds Service Desk to your warehouse
  7. Use the dropdown to set your data flow to run on a cadence

What Are the Benefits of Using Portable for SolarWinds Service Desk ETL?

No-Code Simplicity

Start moving SolarWinds Service Desk data in minutes. Save yourself the headaches of reading API documentation, writing code, and worrying about maintenance. Leave the hassle to us.

Easy to Understand Pricing

With predictable, fixed-cost pricing per data flow, you know exactly how much your SolarWinds Service Desk integration will cost every month.

Fast Development Speeds

Access lightning-fast connector development. Portable can build new integrations on-demand in hours or days.

Hands-On Support

APIs change. Schemas evolve. SolarWinds Service Desk will have maintenance issues and errors. With Portable, we will do everything in our power to make your life easier.

Unlimited Data Volumes

You can move as much data from SolarWinds Service Desk to Snowflake as you want without worrying about usage credits or overages. Instead of analyzing your ETL costs, you should be analyzing your data.

Free to Get Started

Sign up and get started for free. You don’t need a credit card to manually trigger a data sync, so you can try all of our connectors before paying a dime.

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