ETL JustCall to Snowflake, BigQuery, Redshift, or PostgreSQL
JustCall is a customer communication platform powered by AI. Built with SMS, voice and an AI-driven conversation intelligence platform, JustCall helps businesses communicate effectively with their customers and coach agents to achieve peak productivity.
With the integration with Portable, data teams can automatically send their JustCall data to their preferred data tool to streamline data management and analysis for their sales and support teams.
The benefits of connecting JustCall and Portable are:
- Effortless Data Automation: You can easily automate the flow of data from JustCall to your chosen data tools, eliminating manual data transfers.
- Enhanced Data Transformation and Analysis: Transform and combine your JustCall data with data from various sources, allowing for more insightful analysis.
- Flexible Data Sync: You can choose the data synchronization frequency that suits your business needs. We recommend a 24-hour sync for optimal real-time reporting.
- Informed Decision-Making: With your data flowing seamlessly, you can make data-driven decisions more efficiently. By connecting JustCall Data to your preferred data tool via Portable, you can gain more insights into many different metrics, including:
Average Handle Time: By analyzing the average time taken to handle each call, users can make informed decisions regarding resource allocation and process optimization, leading to increased productivity.
Conversion Rates: The correlation of call data with CRM or Helpdesk tools will enable users to track conversion rates. This insight will allow them to identify the most effective communication channels for driving sales or support outcomes.
Average Resolution Rate: Monitoring agent performance becomes easier as users track the average number of calls and duration required by an agent to resolve support queries. This valuable data will facilitate targeted training and improvement strategies.
Call Analytics for Marketing Campaigns: The linkage of call data to marketing campaigns empowers users to measure the effectiveness of different campaigns. Armed with this data, they can make informed decisions to optimize marketing strategies.
SMS Response Rate: Measurement of the response rate to SMS campaigns offers users the ability to evaluate messaging effectiveness. This data-driven insight will enable the optimization of future outreach efforts.
With JustCall and Portable, companies can enhance their monitoring, reporting and analysis capabilities of their customer support and sales teams to ultimately improve productivity and conversations with customers.